Refund Policy

This Refund Policy explains the conditions under which refunds may or may not be provided for software products, cloud services, cybersecurity solutions, and digital services offered by DigiFix InfoTech.

1. Digital Product Nature

DigiFix InfoTech primarily provides digital software products, cloud-based solutions, cybersecurity services, and IT consulting services. Since these are digital services, refunds are subject to specific conditions.

2. Refund Eligibility

Refund requests may be considered only under the following situations:

• Duplicate payment made accidentally
• Technical failure from our side preventing service delivery
• Payment deducted but service not activated
• Order cancelled before digital delivery or activation

3. Non-Refundable Cases

Refunds will not be applicable in the following situations:

• After successful software activation or delivery
• After credentials or access details are shared
• For customized software or development services
• For change of mind after purchase
• For issues caused by third-party platforms or user devices

4. Refund Request Process

Customers requesting a refund must contact DigiFix InfoTech with transaction details, payment proof, and reason for the request.

5. Refund Processing Time

Approved refunds, if applicable, may take approximately 5 to 10 business days to reflect in the original payment method, depending on the payment gateway or banking provider.

6. Service Suspension

DigiFix InfoTech reserves the right to suspend or terminate services in cases involving fraudulent activity, policy violations, or misuse of digital services.

7. Policy Changes

DigiFix InfoTech reserves the right to update or modify this Refund Policy at any time without prior notice.

8. Contact Information

DigiFix InfoTech
Sadguru Tower, A/506, Mumbradevi Colony, Diva East, Thane - 400612, Maharashtra, India.

Email: digifixinfotechpvt@gmail.com
Phone: +91 8828771598

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