Digital Delivery Policy | DigiFix InfoTech

This Digital Delivery Policy explains how DigiFix InfoTech processes, activates, and delivers software products, cloud services, cybersecurity systems, and digital IT solutions purchased through our platform.

DigiFix InfoTech does not provide physical shipping or courier-based delivery. All products and services are delivered digitally through secure online methods including email, dashboard access, cloud deployment, software activation, and digital credentials.

1. Delivery Methods

Depending on the purchased service or product, digital delivery may be completed through:

Email delivery of software credentials or activation keys
Secure dashboard or client portal access
Cloud deployment and configuration
API access credentials and system integration
Remote software installation or setup support
Digital account creation and onboarding

2. Delivery Timeframe

Delivery timelines may vary depending on the type of software product, cloud service, customization level, or technical implementation requirements.

Standard digital products: within 24 hours
Cloud or security service activation: 1 to 3 business days
Custom IT solutions or deployment services: based on project scope and agreement
Enterprise integrations: timeline communicated separately during onboarding

3. Delivery Confirmation

Customers may receive delivery confirmation through:

Official email communication
Client dashboard notifications
Activation credentials or access links
Deployment completion reports

4. Customer Responsibilities

Customers are responsible for providing accurate email addresses, contact information, technical requirements, and business details necessary for successful digital delivery.

Maintain valid communication details
Ensure compatibility of systems or devices
Provide required project information on time
Protect login credentials and account access

5. Failed Delivery Situations

DigiFix InfoTech shall not be held responsible for delivery delays or failures caused by:

Incorrect email addresses or contact details
Spam filters or blocked communications
Customer-side technical limitations
Third-party hosting or network issues
Incomplete onboarding information from the customer

6. Support & Assistance

DigiFix InfoTech provides technical support related to software activation, account access, onboarding, and deployment assistance during applicable support periods.

7. Service Availability

Certain cloud services, cybersecurity systems, and enterprise-level solutions may require scheduled maintenance, upgrades, or temporary downtime for operational improvements.

8. International Digital Delivery

DigiFix InfoTech may provide digital services and software solutions to customers globally, subject to applicable laws, compliance requirements, and technical feasibility.

9. Policy Updates

DigiFix InfoTech reserves the right to modify or update this Digital Delivery Policy at any time without prior notice.

10. Contact Information

DigiFix InfoTech
Sadguru Tower, A/506, Mumbradevi Colony, Diva East, Thane - 400612, Maharashtra, India.

Email: digifixinfotechpvt@gmail.com
Phone: +91 8828771598

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