Cancellation Policy

This Cancellation Policy explains the rules and conditions regarding cancellation requests for software products, cloud services, cybersecurity solutions, and digital services provided by DigiFix InfoTech.

1. Order Cancellation

Customers may request cancellation of their order before the digital service, software activation, account setup, or deployment process begins.

2. Cancellation Eligibility

Cancellation requests may be accepted under the following conditions:

• Order has not been activated or delivered
• Software credentials have not been shared
• Cloud deployment has not started
• Custom development work has not begun

3. Non-Cancellable Services

Certain services and products cannot be cancelled once processing or activation has started.

• Activated software products
• Delivered digital credentials or licenses
• Completed cloud setup services
• Customized software development projects
• Cybersecurity implementation services

4. Cancellation Request Procedure

Customers requesting cancellation must contact DigiFix InfoTech with their order details, registered email address, and payment information.

5. Processing Time

Approved cancellation requests are generally processed within 3 to 7 business days, depending on the nature of the service and payment processing timelines.

6. Refund on Cancellation

Refund eligibility for cancelled orders shall be governed by DigiFix InfoTech’s Refund Policy.

7. Fraudulent Activity

DigiFix InfoTech reserves the right to reject cancellation requests involving suspicious, abusive, or fraudulent activities.

8. Policy Updates

DigiFix InfoTech reserves the right to modify or update this Cancellation Policy at any time without prior notice.

9. Contact Information

DigiFix InfoTech
Sadguru Tower, A/506, Mumbradevi Colony, Diva East, Thane - 400612, Maharashtra, India.

Email: digifixinfotechpvt@gmail.com
Phone: +91 8828771598

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